By July 2015 all EU traders must sign up to consumer ADR systems to handle consumer complaints. A pan-EU framework of consumer ADR entities is being created. There are major implications for all business sectors over choice and design of new frameworks, and ADR entities and ombudsmen.
Implementing the EU legislation is a challenge in different ways for nearly every EU Member State, whose existing consumer ADR mechanisms are almost all different and in varying stages of development. The UK’s main challenge is to try to fill the gaps in coverage (of which air travel is an important one) and to consider joining up the existing arbitration-based sectoral ADR systems and a number of ombudsmen schemes.
Professor Hodges is the leading expert on consumer ADR systems and explains the options for air carriers and the strategies that need to be addressed.
About the speaker:
Professor Christopher Hodges, Head of the CMS/Swiss Re Research Programme on Civil Justice Systems, Centre for Socio-Legal Studies, University of Oxford
Professor Hodges leads a major research team at Oxford, funded by business, on devising new forms of regulation and dispute resolution in Europe. Professor Hodges is Erasmus Professor of the fundamentals of private law at Erasmus University, Rotterdam. he had 25 years’ experience as a lawyer in City of London law firms before completing a PhD in 2003 and moving back to Oxford, where he has established a global reputation in class actions, consumer ADR, and regulatory systems and enforcement.
He regularly advises the European Commission, various EU governments and regulators on policy matters. as Honorary Professor at the China University of Political Science and Law, Beijing he also advises the Chinese government.