Recorded: 27 November 2017
Turnaround, Technology and the Future of Travel
Alan gives an insight into how Qantas transformed its business in three years and the part technology played and is playing in supporting sustainable profitability and meeting customer expectations. He talks about taking delivery of the state-of-the-art Dreamliner which will connect Australia and Europe in one hop, and how Qantas has set its sights on the last frontier of aviation - the ultra long-haul flight from the east coast of Australia to London or New York.
About the Speaker:
Alan Joyce FRAeS, Chief Executive Officer and Managing Director, Qantas
Alan Joyce has been Chief Executive Officer and Managing Director of the Qantas Group since November 2008.
In his time as CEO, he has overseen the biggest transformation of Qantas since it was privatised in 1995, including the turnaround and renewed growth of Qantas International, the expansion of Qantas and Jetstar throughout Asia, the diversification of the Qantas Loyalty business with new ventures, the renewal of the Group's fleet with more than 150 new aircraft, and ongoing investment in lounges, technology and training.
This transformation drove Qantas to the best financial performance in its 96-year history in 2016, together with record customer satisfaction and employee engagement.
Mr Joyce previously served as founding CEO of Jetstar for five years from October 2003, establishing its operations in Australia and Asia. Prior to his appointment at Jetstar, he spent over 15 years in key positions at Qantas, Ansett and Aer Lingus.
Between July 2012 and June 2013, Mr Joyce was Chairman of the International Air Transport Association.
He was named "Airline CEO of the Year" by CAPA Centre for Aviation in 2015 and has been recognised as one of the world's most influential gay business leaders for two years running in the OUTstanding / Financial Times list of "Top 100 Leading LGBT Executives".
Mr Joyce was named a Companion of the Order of Australia (AC) in the Queen's Birthday 2017 Honours List for his services to "the aviation transport industry, to the development of the national and international tourism sectors, to gender equity, inclusion and diversity, and to the community, particularly as a supporter of Indigenous education".
His current roles in business and the community include:
Director of the Business Council of Australia;
Member of the Male Champions of Change;
Ambassador for the Australian Indigenous Education Foundation NSW.
Mr Joyce is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering. He holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science.